Course curriculum

  1. Introduction

  2. Understanding Customer Complaints

  3. The Psychology Behind Complaints

  4. Effective Communication Skills

  5. Complaints Resolution Process

  6. Turning Complaints into Opportunities

About this course

  • £25.00
  • 26 lessons
  • Earn 1 ICI CPD point on completion
  • 6 months to complete

Got questions?

Click here to email us: